Business Development & Conflict Resolution

We assist individuals with starting their own businesses because small business is key to economic independence and community sustainability.

How Conflict Resolution Can Be Useful In Your Everyday Life?

Conflict Resolution is a very resourceful tool to use in your everyday life, especially when need to resolve conflicts with others (like family, friends, co-workers, business partners, etc.) Conflict resolution teaches one effective techniques that can come in handy in everyday life. Some effective techniques used in conflict resolution are: 1. being impartial; 2. being non-judgmental; 3. Open-minded; 4. good listener; 5. Reflective; and 6. Not opinionated. There are many types of conflict resolution like mediation, arbitration, and alternative dispute resolution. The most common type of conflict resolution is mediation which uses a third party to assist individuals with resolving disputes in a safe, neutral, and stress-free environment. One type of mediation is the “inclusive model” which has a five step process: 1. Explain mediation process; 2. Information gathering; 3. Listing topics; 4. Brainstorming and developing solutions to the issues that may come up; and 5. Writing an agreement that resolve the issues. Information gathering is a good technique to use in a dispute because it teaches you how to strategically listen to others to understand their feelings and their values about the problem at hand. Also, with information gathering, you can ask open-ended questions to gain a better understanding of the issue at hand and get the flow of communication going to resolve the dispute. Also, when in dispute with another you can sit down and brainstorm with each other to try and resolve your problems. Conflict resolution can be very effective in resolving legal disputes without wasting money and time in court. Conflict resolution skills are very helpful in one’s daily communications with others.





Donya Zimmerman is a business consultant, mediator, and legal professional with over ten years of experience. She is owner of Family & Community Mediation and Business Consulting based in Baltimore, Maryland and has been in business since 2013. Contact information:,, and


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2 thoughts on “How Conflict Resolution Can Be Useful In Your Everyday Life?

  1. I enjoyed reading your article. As a mediator, I can appreciate your ideas.

  2. Thank you. I find being a mediator very fulfilling and fun.

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